Refund Policy for LatchGrove
At LatchGrove, we take pride in the quality of the food and service we provide. Located in Dublin, at Pizzetta Lane, D02 XR20, Ireland, our goal is to ensure that you are completely satisfied with your order. However, if there is a problem with your order, we are here to help!
Refund Eligibility
- If you receive an order that is incorrect, please contact us immediately at +353 1 234 5678 or through our website, latchgrove.site, for a potential refund or replacement.
- If your food is not up to our usual standards, please get in touch with us within 24 hours of your order. We may request additional details to determine the issue before processing a refund or offering a replacement.
- Refunds for orders that you wish to cancel must be requested before the order has been prepared. Once preparation has begun, we are no longer able to offer a refund.
Non-Refundable Items
- Due to their perishable nature, food items that have been delivered and accepted cannot be returned for hygiene and safety reasons.
- Custom orders made to your specific requirements are not eligible for refunds unless the product was received in a damaged or defective condition.
Processing Refunds
- We will notify you once your refund request has been received and inspected. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please note that it may take some time for your bank or credit card company to process the refund and post it to your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call us at +353 1 234 5678.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +353 1 234 5678.
Amendments to the Refund Policy
We may update our Refund Policy from time to time. The latest version will always be posted on our website with an indication of the Last updated date. We encourage you to review our Refund Policy periodically for any changes.
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at +353 1 234 5678, or visit us in Dublin, Pizzetta Lane, D02 XR20, Ireland. Your satisfaction is our top priority, and we will do our best to ensure that your experience with LatchGrove is nothing short of excellent.
Last updated: March 2023